Call Recording for Microsoft Teams for Compliance, Security and Performance
This session takes a deep dive into the world of call recording in Teams. Run by William Emm, CEO of Oak Innovation, we’ll look at the key reasons for investment and what to look for when choosing a call recording solution. Topics include: The 4 types of recording for Teams The 4 reasons that organizations record their calls Key features […]
What’s Next in Microsoft Teams Phone
Join Ashish Gupta and Vinay Jagannatha Rao to hear the latest updates about the Microsoft Teams Phone roadmap. In this overview, we’ll cover what we’re currently working on for Teams Phone Desktop and Devices.
Teams Location: A Deep Dive into the Benefits and Challenges of Location Services
Location services are essential for many calling features in Teams, such as quality management, emergency calling, and location sharing. However, Teams uses location data from various sources, such as device permissions, user input, and network information. This can create complexity and confusion for admins who need to configure and manage these services effectively. In this […]
Teams Call Quality – Monitoring, Reporting, and Troubleshooting
Teams audio and video quality is great, unless it’s not. Then it’s a problem. Maybe it’s your problem. If it is, then this session is for you! Teams is flush with tools and features to help you proactively and reactively address audio and video quality issues. Is your boss telling you that someone in […]
Who Can It Be Now?: Using Speaker Attribution and Intelligent Speakers for Meeting Clarity and Inclusivity
The communication resources we have available can become confusing very quickly, but technology is evolving to ensure that language and hearing challenges no longer provide a barrier to access. In this interactive session, learn how and when to use Live Transcript with Speaker Attribution, Intelligent Speakers for Teams Rooms, and how to set up your Digital Voice […]
Microsoft Zone: Microsoft AMA – Teams Phone SME’s Unmuted
Join this panel of experts for a casual Q&A to demystify hot topics for Teams Phone including: Call Queues/Auto Attendants, Teams devices, Shared Calling, Call Quality Dashboard, and more! Microsoft Peoeple in the Zone: Daryl Hunter Jonathan Zenir Mary Beth Kirk Miguel Corteguera
Is Teams Ready To Be Your Contact Center?
Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams? As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams’ “Contact Center Lite” capabilities is blurring. It’s time to explore […]
Unlock the Power of Shared Calling: Boost Efficiency and Simplify Phone Management in Teams
Tired of managing multiple phone numbers and juggling calls? Discover how Microsoft Shared Calling can revolutionize your communication experience within Microsoft Teams. This session dives deep into the benefits and features of Shared Calling, empowering you to: Boost efficiency: Streamline your workflow with a single phone number for your team, eliminating the need for individual extensions. […]
Teams Phone – What You Didn’t Know
Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication experience for your organization. In this session, you will learn how to leverage the latest Teams Phone innovations, features and capabilities that can enable more calling scenarios. You will discover how to set up and manage shared calling, delegation, paging, […]