Empower Your Teams with Shared Calling: A Deep Dive into Microsoft Queues and Beyond
Overview: Microsoft Teams Shared Calling is a powerful capability that enables teams to collaborate seamlessly and respond to customer inquiries efficiently. In this session, we’ll explore the key features of Microsoft Queues and how it integrates with Shared Calling to deliver exceptional customer experiences. Microsoft Queues: Overview: Microsoft Queues is a comprehensive call center solution […]
What’s new in Locations & Emergency Calling for Microsoft Teams
Join us in this comprehensive session to review the updates in the last year on these important capabilities in Microsoft Teams. Routing to a Public Safety Access Point in North America has changed – are your implementations configured to take advantage of the change? For years customers have had to replace faulty addresses with new […]
Empowering Collaboration and Streamlining Productivity: Leveraging Automation in Microsoft Teams
In today’s fast-paced digital workplace, maximizing efficiency and collaboration is essential. In this engaging session, we dive into the exciting world of automation within the Microsoft 365 platform, with a special emphasis on integrating these automations seamlessly into Microsoft Teams.Personal Automation for Enhanced Productivity: Discover how you can transform your day-to-day work by automating repetitive […]
Workflow Logic for Beginners
Are you new to workflow development? Were you told that you are now a “Citizen Developer”? Are you finding words and concepts that you don’t understand? This is the session for you.In this session we will learn about the logical components of workflows. This is a VERY introductory level session geared toward business users who […]
Enhancing Security in Microsoft Teams: Best Practices and Advanced Features
Scott and Kevin are back at it again for the third year in a row as they inspire the audience with their passion for Teams and Security. This session will explore the latest security features and best practices for securing your Microsoft Teams environment. Learn how to implement advanced security measures, such as end-to-end encryption, sensitivity labels, […]
Zoom & Microsoft Coexistence
Microsoft is the market leader in almost everything software (SaS) related today. They are by far the largest enterprise level ecosystem. They are also the market leader in the UCaaS space. But does that make them a best-in-class solution for everything UCaaS? Are they the best in chat, meetings, webinars, phone, rooms, etc.? Zoom […]
Enhancing Team Collaboration with Copilot Agents in Microsoft Teams
Unleash the power of Copilot Agents to streamline collaboration and productivity in Microsoft Teams. Learn how to design agent capabilities, behaviors, and actions tailored to your organization’s needs. Watch a live demo on creating, publishing, and adding agents to collaborative environments for tactical workflows. Dive into managing the lifecycle of your agents, from testing to […]
Do Your Due Diligence: How to Plan Your Teams Phone Journey the Right Way!
This session will be focused on key areas to consider while planning your journey to transition your voice workload to Microsoft Teams to ensure optimal user experience and boost user adoption. Following are the topics for discussion for this session: Teams connectivity fundamentals: Signalling vs Media Protocols Media flow (peer to peer vs conference) Network […]
Unlocking the Power of AI: Revolutionizing the Way We Work
In this session, we will explore the transformative impact of Artificial Intelligence (AI) on the modern workplace. As AI continues to evolve, it is reshaping industries, enhancing productivity, and driving innovation. This presentation will delve into the significance of AI in business, the tools available for AI implementation, and the future trends that will shape […]
E911 and the LIS: WTF!?!?!?!?!
Do you struggle with the requirements for E911 implementation in the US and Canada? Still trying to figure out RAY BAUM and Kari’s Law in the US or Telecom Decision CRTC 2022-265 and its associated decisions in Canada? What is a Dispatchable Location? What is ANI/ALI? What is/are ELINs, BSSIDs, Notification policies, ERS/TRS providers? How […]