What’s Next in Microsoft Teams Phone
Join Ashish Gupta and Vinay Jagannatha Rao to hear the latest updates about the Microsoft Teams Phone roadmap. In this overview, we’ll cover what we’re currently working on for Teams Phone Desktop and Devices.
Teams Location: A Deep Dive into the Benefits and Challenges of Location Services
Location services are essential for many calling features in Teams, such as quality management, emergency calling, and location sharing. However, Teams uses location data from various sources, such as device permissions, user input, and network information. This can create complexity and confusion for admins who need to configure and manage these services effectively. In this […]
Teams Call Quality – Monitoring, Reporting, and Troubleshooting
Teams audio and video quality is great, unless it’s not. Then it’s a problem. Maybe it’s your problem. If it is, then this session is for you! Teams is flush with tools and features to help you proactively and reactively address audio and video quality issues. Is your boss telling you that someone in […]
Evolving the Meeting Experience in the Era of AI
Join Karuana Gatimu, Principal Manager of the Microsoft 365 Customer Advocacy Group, as she reviews innovations across Microsoft Teams stemming from the company’s investment in AI experiences including Copilot for Microsoft 365 and the feature roadmap for Microsoft Teams. Understand the technical requirements, policies and user enablement practices that will improve productivity and employee engagement […]
Creating a Customer Voice Assistant in Microsoft Teams in less than 15 Minutes
In this session we will demonstrate various ways customers can start using AI power “digital labor” now. We will also demonstrate creating a customer voice assistant in Microsoft Teams using in less that 15 minutes. The designer process is no code/low code and shows how you can create self-service customer assistance flows very quickly using […]
Digital Wellbeing: The Key to Working Smarter Not Harder in Microsoft 365 Powered by Copilot & Viva
MVP and Digital Wellbeing Coach, Ståle Hansen has created 4 modules for working smart in Microsoft 365. All modules integrates with Copilot as they use built-in and native functionality. The four modules are– Capture with Planner and Loop– Process and focus with Viva Insights– The Teams culture you are looking for– Master your notifications the […]
Protect Your Microsoft Teams Environment Against the Latest Threats
With the explosion of Microsoft Teams users worldwide, the Microsoft 365 and Teams platforms have become prime targets for threat actors looking to steal data, phish end users, and infiltrate company systems for financial gain. This session will explore how to use existing policies and settings to protect against phishing and malware threats, prevent unauthorized […]
What Defines a “Best Microsoft Teams Contact Center Solution” According to 16 Industry Experts
Consolidating Microsoft Teams with a contact center is a very active trend right now. While there are 27 Microsoft certified contact center options, their integration and capabilities vary. In this session, join Taylor Anderson of AudioCodes to learn how 16 industry experts selected which is the “Best Microsoft Teams Contact Center Solution” based on real-world […]
Is Teams Ready To Be Your Contact Center?
Microsoft has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams? As Microsoft continues to enhance its Voice Applications offering, including Auto Attendants and Call Queues, the line between a full-fledged contact center and Teams’ “Contact Center Lite” capabilities is blurring. It’s time to explore […]
Every Microsoft Copilot Explained – Name (This Week), Price and Use Cases
Microsoft Copilot is a product, but Microsoft also has an ever-increasing family of Copilots at different price points for different use cases. Do you know the differences between Copilot, Copilot CDP, Pro, Copilot for Microsoft 365, Windows, Service, Sales, Studio, Github, Azure, Security and more? Did you know which are part of a suite/product and […]